We want you to be completely satisfied with your purchase from Good and Perfect Gifts. If you are unhappy with a purchase, we do have a 14-day return policy, with some restrictions. Items that qualify for returns or exchange must be received within 14 days. All returns will receive store credit. After 14 days, the return or exchange will not be accepted and the customer is responsible for shipping charges to have the package returned to the customer. Please be aware that we do not pay the shipping on returns or exchanges. Also, be aware that we do not accept returns or exchanges on sale items. (See other Exceptions below) Approved returns will be issued a store credit, minus shipping fees.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, order free, must not contain any markings from deodorant or make-up, original tags attached, and in the original packaging. Items returned with any of the above issues will not be accepted for return or exchange. Should this happen, we will gladly return the item/items to the customer for a $10 fee plus shipping charges. You’ll also need the receipt or proof of purchase.
If your purchase entitled you to free shipping based on the total of your order, and your return drops the total of your order to below free shipping, the cost of shipping will be deducted from the return.
To make a return, print and fill out the return/exchange form to send back with your merchandise. Items sent back to us without the return/exchange form included will not be accepted. The customer is responsible for return shipping. Return the package to us using The United States Postal Service. Packages not shipped with USPS may not make it to us. Some delivery services will not deliver to a P.O.Box. We recommend tracking and insurance as Good and Perfect Gifts cannot take responsibility for items lost in transit or damaged due to improper packaging.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us within 2 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You must include a photo of the damaged merchandise in your email, including the tag in the image, showing it is still attached. Include the order # and the name of the item. Please indicate "Damaged" in the subject line.
We will notify you and give you return shipping instructions. Once we receive the item, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Items washed do not qualify for returns. Items purchased in the wrong size or color are the customers' responsibility and the customer will be responsible for the shipping cost for the exchanged item.
Exceptions / non-returnable items
Jewelry, Sunglasses, Hair Accessories, Holiday Items, Custom Items, Special Orders, Sale Items, and Gift Cards are not eligible for return/exchange. Coupon Codes 20% or higher are FINAL SALE and items purchased cannot be returned or exchanged. Any non-returnable item will not be processed, and if the customer wishes to have the item/items returned to them, a $10 fee, plus shipping charges will be incurred. Please get in touch if you have questions or concerns about your specific item.
If you ordered the wrong item or the wrong size, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will issue store credit and you can make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved. If approved, you'll receive a store credit via a gift card delivered to your email.
All orders will be processed in the order received. We strive to fulfill all orders within 2 business days, but occasionally it can take a bit longer. Customers will receive a confirmation email when the order has shipped. The email will contain a tracking number to track the order.
All orders are shipped USPS unless otherwise requested.
Transit time is 1-5 business days. Most items arrive in 2-3 business days. Holiday delivery time will vary and typically take longer. Rush Shipping available upon request. Please email us for special shipping needs at email@example.com
We offer a flat fee of $7.00 for Accessories, Jewelry, Handbags, Clothing, non-glass Bath & Body items, and Gourmet Food.
We offer Free Shipping with a $100 purchase of the above items.
We offer Free Local Delivery for all items on orders above $75.
Glass Bath & Boby Items, Candles, and other generally heavy items will always ship with fees calculated by weight, even when combined with items that qualify for free shipping. (This is to protect from excessive shipping fees on orders for large amounts of heavy items.)
We offer Curbside Pick-up between the hours of 12:00 pm-3:00 pm Tuesday - Friday (Excludes Pre-Orders and Drop-Ship items.)
Customer Shipping Responsibilities
The customer is responsible for entering the correct delivery address for the package. Returned packages will be subject to returned shipping fees. Make sure you are shipping to a secure location.
The risk of loss and the title for all merchandise ordered from goodandperfectgifts.com pass to the customer when merchandise is delivered to the shipping carrier. Good and Perfect Gifts is not responsible for lost or stolen packages. Once shipments are out of our hands we have no control over them. The customer will be provided a tracking number. Questions regarding the tracking of your package should be directed to your local USPS office. We are not responsible for refunding or replacing shipments on packages shown as delivered. If tracking shows that the package has been delivered, it is the customer's responsibility to contact USPS and file a claim if necessary. For questions about the location of your package, contact your local Post Office or contact the USPS at www. USPS.com or call 1-800-ASK-USPS.